We’re here to help
Email us at info@nodebattery.com or message us on WhatsApp at +86-13612827970.
We reply to most messages within one business day, Monday to Friday. If your question is about an existing order, include your order number — it speeds things up a lot.
Order issues
Wrong item, missing item, or something arrived damaged? Email us within 7 days of delivery with your order number and, if possible, a photo or a short video. We’ll make it right — replacement or refund, at our option, or your choice where the law allows.
Returns
Unopened items in their original packaging can be returned within 7 days of delivery for a refund, less shipping costs already incurred.
For hygiene and safety reasons, opened or used pods, e-liquids, coils and devices cannot be returned, and we cannot accept any product that has been filled, charged or used. To start a return, email info@nodebattery.com with your order number.
Shipping and tracking
Orders placed before 3 PM (warehouse local time) usually ship the same day. You’ll receive a tracking link by email once your parcel is on its way, along with any customs reference you may need.
Delivery times are estimates. Customs checks and carrier delays are outside our control, and an adult signature may be required on delivery.
Payment
We accept the payment methods shown at checkout. If a payment fails, try another method or contact your bank — your order will not ship until payment clears.
If you think you have been charged incorrectly, email us before raising a dispute with your bank. We can almost always sort it out faster.
Product questions
Not sure which device or flavour suits you? Tell us what you normally use and what you’re looking for, and we’ll point you at something sensible — no jargon, no pressure.
Wholesale and bulk orders
Buying for a shop or a group? Email info@nodebattery.com with the products, quantities and destination you have in mind, and we’ll send you pricing and lead times.
Quick answers
- Where is my order? Check the tracking link in your shipping email, or email us your order number.
- Can I change or cancel an order? Email us as soon as possible. Once an order is dispatched we can’t change it — but you can still return it under our Returns policy.
- Do you ship to my country? Available destinations are shown at checkout. Vapour products cannot lawfully be shipped to every country or state.
- Do you sell to anyone under 21? No. We verify age before dispatch and do not sell to minors.
- Something in my order is faulty. Email us within 7 days of delivery — see Order issues above.
- I need an invoice or receipt. Email us your order number and we’ll send one.